Returns management is an important step in the logistics chain and goods flows. It is just as important as the previous steps and equally contributes to the satisfaction and development of end user loyalty.
E-logservice ensures that the customer’s return takes place in the best possible conditions: we respect the specifications in your terms of reference and will implement your return policy for the ordered products.
We offer a full range of services with effective and efficient logistic solutions.
- The reason for the return of the order is provided (in accordance with a customisable list defined/validated at the start).
- Each product in the returned parcels is treated individually, i.e., each product is subjected to quality and quantity control. The qualification of products is customisable. For example, intact packing, open packing, compliant product, damaged product, etc. Depending on the product’s qualification, the corresponding storing actions are carried out (return to stock, return to supplier, etc.).
- Just as for their acceptance, the products are subsequently sorted and stored.
- Returns give rise to stock updates and order statuses.